As a concierge service, we think about the concept of good service daily. What is good service? How can we provide an even better service to our customers? How can we go beyond providing exemplary service and stand out from our competition? All these questions are openly discussed and welcomed in our personal concierge and lifestyle management company.
Here are some good service features that have been rooted the business philosophy of many concierge services:
• The services provided by a company are a smart and good use of your time and money.
• Excellent service means that your employees work with are trustworthy, discreet and respectful.
• Good service provides your customers or customers something that is helpful to you or improves your life in one way or another.
• A friendly face and a positive attitude goes a long way to provide a good service.
• Exceptional service should not be a bonus for your customers and your customers; This should be an intrinsic part of the values and mission of society.
• A good service is easily distingurable from the wrong service and you only get a chance to make a good first impression.
• There is a crucial difference between good service and great service. You should do what it takes to provide your customers with the latter.
How concierge services apply good service to their work
As concierge services, we make our top priority to provide our customers with an excellent service they are impressed by, dependent and comfortable. As personal concierges and lifestyle managers, we are aware of many intimate details about our customers’ lives. In accordance with our dedication to provide good service to our customers, we are discreet and extremely professional. We do not know that our customers will need our service, it is therefore imperative that we are always available and accessible. Our company’s employees also make it a priority to be friendly, optimistic and accessible when we work with our customers, so they feel comfortable working with us.
Go over and beyond
In order to provide exceptional services to our customers, personal concierge services are committed to really going to the extra mile. We work tirelessly to expand our networks of customers and suppliers, so that we can have all the contacts they need in hand and at some point. We also notice the “little things” when it comes to our customers. Personal joints always make mental notes on the preferences of their customers, the way of life and the personality of their customers in order to give them attentive and individualized service. We are proud to have cultivated a culture within our company that puts a premium to exceed expectations and to put the needs of the customers first.